Estimated Duration of Delivery
The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.
In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.
Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.
Parcels delivered to United States are carried out by DHL Express.
The order shall be processed on the same day when an order is placed before Wednesday 14:00 o'clock given that the ordered products are in stock. Once the parcel has been shipped it is estimated to reach its destination within Delivery in 3 working days.
An order confirmation email is dispatched when an order is placed successfully. A shipping email is sent to the email address that we have on file in the evening on the day the parcel is dispatched. This email contains the tracking number assigned to the parcel. The tracking status can be traced using this code.
The expected delivery dates are displayed on both the product and checkout pages.
The shipping companies used strive to deliver the parcels as quickly as possible, however, unforeseen delays may occur, oftentimes as a result of weather conditions or high parcels volumes.
We care about the environment, and so should you!
The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage.
Our boxes are made from pure carton and can be disposed of in waste paper refuse.
Delivery of Bulky Items
Bulky items are delivered via a mailing department (freight forwarder). In principle, items are delivered to the curb of the specified address. If delivery directly to an apartment door is preferred, individual requests may be honored for an extra charge.
Customs Clearance in Third Party Countries
All orders placed are liable to VAT and custom duties. The customer imports the goods purchased thus is liable for any import duties and fees incurred as a result. Regretfully, we are unable to influence the stated fees nor are we able to provide you with an estimation of these charges.